Refund Policy
1. Escrow Refunds
Milestone funds held in Escrow are refundable in the following circumstances:
| Scenario | Refund Eligibility | Timeline |
|---|---|---|
| Freelancer fails to deliver milestone | Full refund to Business Owner | 5–7 business days after Admin resolution |
| Business Owner raises a valid dispute | Partial or full refund (Admin decides) | 7–10 business days |
| Mutual cancellation before work begins | Full refund, minus platform fee (2%) | 3–5 business days |
| Milestone released; work approved | Not refundable | N/A |
2. Subscription Refunds
The ₹200/month freelancer subscription is non-refundable once activated and coins (+100) have been credited to the account. If a technical failure prevents coin credit, contact support within 48 hours for a full refund.
3. Coin Purchases
Coins earned through platform activities (blogs, subscriptions) are non-refundable. Coins used for bidding or profile promotion are non-refundable, as the service (bid placement or profile boost) has been rendered.
4. GST & TDS on Refunds
In case of a refund, GST charged on the original transaction will be reversed as per GST law. TDS deducted will be reflected in your Form 26AS and cannot be directly refunded by BizSoKae — it must be claimed against your income tax liability when filing your ITR.
5. How to Claim a Refund
To initiate an Escrow refund: open a Dispute from within your Dashboard within 7 days of the milestone delivery deadline. You will receive a decision within 10 business days. For subscription issues: email support@bizsokae.com within 48 hours of the charge.
6. Contact
For refund queries: support@bizsokae.com | We respond within 1 business day.